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Canned Response Optimizer

supportapi-pushdaily cycle

A/B test support canned response templates to maximize first-response resolution rates and CSAT scores.

Primary Metric

First-Response Resolution Rate

↑ Higher is better

Experiment Settings

Variants per round: 4

Max rounds: 8

Min sample size: 200

Guard Rails
Experiments auto-pause if these thresholds are breached
Minimum 60% CSAT scoreFloor: 60.0%
Minimum 20% first-response resolutionFloor: 20.0%
Start Experiment →