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Help Article Tone & Format Tester

supportembed-scriptdaily cycle

A/B test help article formats — step-by-step, conversational, video-supplemented, FAQ — to maximize resolved-without-ticket rates.

Primary Metric

Resolved Without Ticket Rate

↑ Higher is better

Experiment Settings

Variants per round: 3

Max rounds: 8

Min sample size: 500

Guard Rails

Experiments auto-pause if these thresholds are breached

Minimum 30% resolved-without-ticket rateFloor: 30.0%